Standard service and shipping.

Order processing

Orders are picked and packed as soon as they come in. You get an order confirmation by email straight away, then a second email with tracking once the parcel leaves. Orders placed at the weekend or on a holiday are handled on the next business day.

Tracking your order

Tracking numbers are emailed as soon as the carrier collects your parcel. It can take a few hours for the first scan to appear. You can also sign in to your account and open Orders to see the status of anything you have bought.

Shipping rates

Shipping is calculated at checkout from your address and the weight of the order, so you see the exact cost before you pay. The rate shown at checkout is the rate you are charged.

Where we ship

We ship within the United States. If you need delivery to an APO or FPO address, or to an address outside the United States, contact us before ordering and we will confirm whether we can reach you and what it will cost.

Delays

Once a parcel is with the carrier, delivery times are in their hands. Weather, holiday volume and address problems can all add days. If your tracking has not moved for several days, contact us with your order number and we will chase it.

Wrong or incomplete addresses

Please check your address at checkout. If a parcel comes back to us because the address was wrong or incomplete, we will contact you to arrange redelivery; the cost of sending it out again is yours.

Questions

Email gokamo.store@gmail.com with your order number and we will come back to you, usually within one business day.