How to send something back.

The short version

Unworn, unwashed items in their original condition, with tags attached, can be returned within 30 days of delivery.

How to start a return

Email gokamo.store@gmail.com with your order number and what you would like to send back. We will reply with the return address and what to include in the parcel. Please do not send anything back before you hear from us.

Exchanges

If you need a different size or pattern, say so when you write in. We will hold the replacement where the stock allows and tell you what to do next.

Refunds

Once your return arrives and has been checked, your refund goes back to the original payment method. Banks usually take a few business days after that to show it. Original shipping charges are not refunded unless the return is our mistake.

Return shipping

Return postage is yours to cover unless the item arrived damaged, faulty or was not what you ordered. We recommend a tracked service - until the parcel reaches us it is still your responsibility.

Damaged, faulty or wrong items

Send a photo and your order number within 3 days of delivery and we will arrange a replacement or a refund, including the shipping. You will not be out of pocket for our mistake.

What we cannot take back

Items that have been worn, washed, altered or are missing tags, and face paint, concealment kits or similar products once they have been opened, for hygiene reasons. Gift cards and clearance items marked final sale cannot be returned.

Questions

Write in through the contact page and a person will answer, usually within one business day.